# Refunds and cancellations

> How refunds, failed resumes, cancellations and delivery work at Hiremast. One-time payments, no auto-renew, refunds on unused purchases within 7 days.

Canonical: https://hiremast.in/refunds
Last updated: 2026-11-08

Every Hiremast purchase is a one-time payment. Nothing renews by itself, so there's never a subscription to cancel.

## The short version

- If a resume fails to generate, the credit, pass use or free resume it took comes back to you automatically.
- Changed your mind? Get a full refund within 7 days of paying, as long as you haven't used anything from that purchase.
- Paid twice by mistake? The duplicate is always refunded in full.
- Refunds go back to how you paid, usually within 5 to 7 working days.

## 1. When a resume fails

If Hiremast can't finish writing a resume, for example because of a technical problem on our side, what it used is returned automatically: the credit goes back to your balance, the resume no longer counts toward your pass's fair-use limit, or your free resume for the month becomes available again. You don't need to ask.

If a resume finished but something is clearly wrong with it because of a fault in Hiremast, such as a broken file or missing sections, email us within 7 days with a link to it and we'll return the credit.

## 2. Refunds on purchases

- **Credit packs:** a full refund if you ask within 7 days of paying and haven't used any credit from that pack.
- **Monthly Pass:** a full refund if you ask within 7 days of paying and haven't made any resume with the pass.
- Once part of a purchase is used, the purchase is non-refundable, because the AI work has already been done and paid for. The only exceptions are faults on our side (section 1) and the cases in section 3.
- Free credits from referrals or promotions can't be exchanged for money.

## 3. When we always refund

- You were charged twice for the same order.
- You paid, but your credits or pass never arrived and we can't fix it.
- We close your account without you having broken our [Terms](https://hiremast.in/terms), or stop offering Hiremast. We refund unused credits and the unused part of an active pass.

## 4. How to ask for a refund

1. Email [support@hiremast.in](mailto:support@hiremast.in?subject=Refund%20request) from the email on your Hiremast account.
2. Include the date you paid and the amount, or the payment ID from your Dodo Payments receipt.
3. We reply within 2 working days. Once approved, the refund is sent through Dodo Payments to the card or UPI account you paid with. It usually arrives within 5 to 7 working days, depending on your bank.

Credits or pass days from a refunded purchase are removed from your account.

## 5. Cancellations

Hiremast has no subscriptions. The Monthly Pass ends on its own after 30 days and never charges you again, and credits stay until you use them. You can stop using Hiremast or delete your account at any time. Deleting your account removes unused credits, so ask for any refund you're owed first.

## 6. Delivery

Everything Hiremast sells is digital. Credits and passes are added to your account straight after payment succeeds, usually within a minute, and you can see them on your [Plan page](https://hiremast.in/app/settings/billing). Nothing is shipped. If they haven't appeared within an hour, email us with your payment details and we'll sort it out or refund you.

## 7. Chargebacks

Please contact us before raising a dispute with your bank. We can almost always fix the problem faster. If a chargeback is raised, we may pause the account until it's resolved.